Delivery & Returns

As I’m based in Ireland, most orders will be international. International delivery takes longer than domestic delivery, and it also isn’t trackable by default. If you want to be able to track your order, you’ll need to have it sent by registered post, so please make sure to select that option during checkout! If you do, you’ll receive a tracking code and the order will probably need to be signed for on arrival.

Delivery time estimates

  • Ireland: 2-5 business days
  • EU: 3-10 business days
  • outside EU: 5-20 business days

Please note that I am not responsible for lost or damaged packages, which is always a (small) risk with standard post. I can’t and don’t accept any responsibility for the postal service. That said, if there’s a problem with delivery, please get in touch and I’ll try to work something out with you.

I aim to dispatch all orders within a few days days. If there’s a delay for any reason, I’ll be in touch and let you know!

I try to re-use or recycle packaging whenever possible to reduce the impact on the environment and keep packaging costs as low as possible.

There should be no customs charges on any orders, but if in doubt, please check your country’s rules and laws on the matter. I can’t and don’t accept any responsibility for customs charges or restrictions.

Returns

I double-check all items and packaging before I send it to make sure that everything is in order. If an item arrives damaged, please let me know and send it back so I can give you a refund or exchange it.

I accept returns and exchanges within 14 days of delivery. To return or exchange an item, please contact me to arrange the details. I will only refund standard postage costs, and I won’t cover return postage.

You can also exchange items for other items of equal or similar value; please send me a message with details and we can work something out.

Because of the nature of these items, I can’t accept returns for:

  • Custom or personalised orders
  • Digital downloads that have already been downloaded
  • Items on sale

Please contact me you have any problems with your order.